Shipping & Delivery
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It takes approximately 1-4 business days to ship your order. Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All shipping for orders within Australia is $9.99
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Yes, we offer free shipping for Australian orders over $150
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Yes, we ship our products all over the world.
Please note that free shipping is not applicable for international orders.
Refunds & Exchanges
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Yes we allow both refunds and exchanges as we would prefer customers to have the correct product for them. Simply return the unused product within 14 days to 134 Anzac Road Mount Hawthorn 6016 and download and fill out the returns form here to send with it.
(Please note due to limited stock, exchanges cannot always be fulfilled. In this case a refund will be issued). -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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A refund or exchange request can be submitted within 14 days after the purchase is made.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Updates and Information
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The best way to keep track of new products and releases is to follow our Instagram (click the link) and turn on post notifications.
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No, the only place to purchase genuine Neptune's Nephew products is from our website.